Service Strategy based on ITIL V3 Management Guides (english version)

Publisher: Van Haren Publishing
ISBN: 9789087531249
NUR: 980
Format: hardcopy
Other formats: PDF
Publication Date: 15/06/2008
Authors: Tieneke Verheijen & Annelies van der Veen & Ruby Tjassing & Mike Pieper & Axel Kolthof & Arjen de Jong & Jan van Bon
Book Language: English

Price: € 22,50

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Service Strategy delivers guidance with designing, developing and implementing service management as a strategic resource. The Service Strategy is critical in the context of the processes along the ITIL Service Lifecycle in the Service Design, Service Transition, Service Operation, and CSI phases. A clear Service Strategy helps to ensure that an organization is equipped to manage costs and risks within the service portfolios. This management guide offers a number of guidelines that will help in setting customer- and market-oriented goals and expectations.

The Topics are covered

Defining the strategy concept
Service assets
Service catalogues
Implementation of the strategy through the service lifecycle
Various types of service providers
Organizational Development

Strategic risks
Financial Management
Demand Management
Service Portfolio Management (SPM)

Organizations that are already using ITIL can use this title as a guideline for developing a strategic overview of their ITIL-based capabilities. They can also try to improve the synchronization between IT and business strategies. First consider why something should be done before thinking about how it will be done. The Why is more important for the client's business.